Responsible Gaming
at xbazi
At xbazi, we believe that gambling should always be a source of entertainment — never a source of stress or hardship. Our Responsible Gaming programme gives every Bangladesh player the tools, information, and support they need to stay in control of their play, their time, and their budget. We are committed to fostering a safe, transparent, and sustainable gaming environment for all.
Playing Safe Is Our Priority
xbazi operates with a genuine duty of care to every player on the platform. We understand that for a small number of people, gambling can move from a leisure activity into a pattern of behaviour that causes real harm. That is why we have built a comprehensive Responsible Gaming framework that is active from the moment you register your account.
Our approach is built on four pillars: Prevention — stopping problem gambling before it starts; Protection — giving players the tools to limit and control their own activity; Support — providing immediate access to help when it is needed; and Transparency — being honest about the risks associated with gambling so that every player can make a fully informed choice.
Self-Exclusion
Voluntarily lock your xbazi account for a set period or permanently if you feel that gambling is negatively affecting your life. Exclusions take effect within 24 hours of your request.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your account. Once a limit is active, it cannot be increased for a minimum of 7 days — giving you a built-in cooling-off period.
Time-Out Feature
Take a short break from xbazi by activating a time-out period of 24 hours, 48 hours, or up to 7 days. During a time-out, you cannot log in, deposit, or place any bets.
Loss Limits
Define the maximum amount you are willing to lose in a given period. When your net loss reaches the threshold you have set, no further bets can be placed until the period resets.
Six Tools to Keep You in Control
Every one of these features is available to all registered xbazi players at no cost. You can activate, adjust, or review any of these tools through the responsible gaming section of your account settings or by contacting our support team directly.
Daily Deposit Limit
Set the maximum amount you can deposit into your xbazi account within a 24-hour rolling window. This tool is particularly useful for players who want to keep tight control over their daily gaming spend. You can set your daily limit as low as ৳100. Reductions take effect immediately; increases require a 7-day waiting period for your protection.
Weekly & Monthly Limits
For a broader view of your spending, set a weekly or monthly deposit cap. These limits are ideal for players who manage finances on a salary or monthly budget cycle, which is common for players in Dhaka, Chittagong, and other Bangladeshi cities. As with daily limits, reductions apply immediately while increases carry a mandatory review delay.
Session Time Reminders
Enable session time reminders to receive an on-screen notification after you have been playing for a set duration — for example, 30 minutes or 1 hour. These prompts are a gentle nudge to pause, reflect, and decide consciously whether to continue or step away. Time awareness is one of the most effective tools in preventing excessive play.
Short Time-Out
A short time-out suspends your xbazi account for a period of your choosing — from 24 hours up to 7 days. This is designed for players who feel they need a brief cooling-off period without committing to a longer exclusion. During a time-out, all login access, deposits, and wager placement are suspended. Any pending withdrawals can still be processed.
Long-Term Self-Exclusion
If you feel that gambling has become a serious problem, you can self-exclude your xbazi account for a defined period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, xbazi will also remove you from all marketing communications. To request self-exclusion, contact our support team at [email protected] with your account details.
Account Activity Review
At any time, you can request a full summary of your account activity — including total deposits, total withdrawals, net gaming result, session durations, and game history. Reviewing this data regularly helps you maintain an accurate, honest picture of your gambling behaviour and spot any patterns that may be causing concern before they escalate.
How to Activate Responsible Gaming Tools
All responsible gaming tools on xbazi are accessible directly from your account. You do not need to wait for a support agent — most limits and time-outs can be activated in under two minutes by following these steps.
Log in to Your xbazi Account
Navigate to xbazi.bio and sign in using your registered mobile number and password. Make sure you are on a secure, private device before accessing account settings.
Open Account Settings
Click on your profile icon in the top-right corner of the screen to open the account menu. From the dropdown, select "Account Settings" to access all personal account management options.
Navigate to Responsible Gaming
Within Account Settings, locate the "Responsible Gaming" tab. Here you will find all available tools — deposit limits, loss limits, session reminders, time-out, and self-exclusion — displayed in one place.
Set Your Preferred Limits
Select the tool you wish to activate. Enter your preferred value (e.g., a deposit limit amount in BDT, or a time-out duration). Review the summary screen and confirm your selection. Changes take effect as described — reductions immediately, increases after a review delay.
Contact Support If You Need Help
If you are unable to access your account settings, or if you need to activate self-exclusion urgently, contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6).
Is Gambling Becoming a Problem?
Ask yourself the following questions honestly. If you answer "yes" to two or more of them, we strongly encourage you to use our self-exclusion tool or speak to a support professional.
Recognising the Warning Signs
Problem gambling can develop gradually. Being aware of these common warning signs — in yourself or someone you care about — is the first step toward getting back in control.
- Spending more money on gambling than originally budgeted, repeatedly
- Chasing losses by placing larger or more frequent bets to recover past losses
- Lying to family members or close friends about how much you gamble
- Using money set aside for rent, food, or utilities to fund gambling activity
- Neglecting work, studies, or family responsibilities due to gambling
- Feeling a persistent urge to gamble even when you know you should stop
- Experiencing mood swings, anxiety, or depression linked to gambling outcomes
- Borrowing money from friends, family, or lenders specifically to gamble
- Spending increasing amounts of time thinking about past or future gambling
- Repeatedly attempting to cut back or stop gambling without success
- Gambling alone in secret, or at unusual hours, to avoid scrutiny
- Feeling that gambling is the only activity that provides relief or excitement
Protecting Minors
xbazi has a zero-tolerance policy toward underage gambling. The platform is strictly available to players aged 21 and above only. We enforce this through mandatory age verification at registration, and through additional KYC checks at the withdrawal stage.
If you are a parent or guardian in Bangladesh, we strongly recommend taking the following steps to prevent minors in your household from accessing gambling platforms:
- Set PIN locks or app restrictions on all shared mobile devices (smartphones, tablets)
- Enable parental controls through your mobile carrier — bKash, Nagad, and Rocket accounts can be PIN-protected
- Keep your xbazi Login credentials strictly private — do not share your username or password with anyone
- Log out of your xbazi account when using a shared device or browser
- Have open, age-appropriate conversations with children about the risks of gambling
If you believe a minor has accessed or registered an xbazi account, please contact [email protected] immediately. We will investigate the matter urgently and take all necessary action.
Our Responsible Gaming Policies
The xbazi Responsible Gaming framework is governed by a set of internal policies that our team is trained to uphold at all times. Key policy commitments include:
- No-marketing during self-exclusion: Players who have activated self-exclusion are immediately removed from all promotional mailing lists for the full duration of their exclusion period.
- No predatory bonus targeting: xbazi does not target players who have recently activated deposit limits or time-outs with high-value bonus offers designed to encourage them to increase their limits.
- Mandatory KYC before first withdrawal: Identity and age verification must be completed before any withdrawal is approved, without exception.
- Staff training: All customer-facing xbazi staff receive regular training in identifying and responding to signs of problem gambling in player interactions.
- Transaction monitoring: Our compliance team monitors accounts for patterns consistent with problem gambling behaviour and may proactively reach out to players displaying such patterns.
These policies are reviewed and updated on a regular basis to ensure they reflect current best practices in responsible gambling.
Support Is Always Available
Whether you need to activate a tool, talk through a concern, or simply want more information about responsible gambling, these channels are open to you at any time.
Email Support
Send a detailed message to our dedicated responsible gaming support team. We respond to all responsible gaming enquiries within one business day.
[email protected]Live Chat
Our 24/7 live chat support is the fastest way to request an immediate time-out or self-exclusion. A trained agent will confirm your request in real time.
Available on PlatformSelf-Exclusion Request
To self-exclude your account, email us with your account details and desired exclusion period. Exclusions are activated within 24 hours of a verified request.
[email protected]Read Our FAQ
Our FAQ page covers common questions about deposit limits, self-exclusion procedures, account verification, and how to retrieve your activity history.
Visit FAQ PageIf you or someone you know is struggling with problem gambling in Bangladesh, we encourage you to speak with a trusted family member, a local mental health professional, or a community counsellor. xbazi's support team can also provide general guidance and refer you to appropriate resources. You do not need to be in crisis to reach out — early conversations are always easier than late ones.
Tips for Keeping Gambling Enjoyable
The vast majority of xbazi players enjoy cricket betting, slots, and live casino games as a fun, low-risk pastime. These practical habits help keep it that way.
Set a Budget Before You Start
Decide on a fixed amount you are comfortable spending before you open the xbazi platform. Treat this amount as you would a cinema ticket or a meal out — money spent on entertainment, not an investment. Never exceed your pre-set budget regardless of whether you are winning or losing.
Use Session Time Limits
Set a clear end time for each gaming session before you begin. When the time is up, stop — whether you are ahead or behind. Taking regular breaks improves decision-making and prevents the kind of fatigued, emotional play that often leads to excessive losses.
Gamble for Fun, Not Profit
Approach every session on xbazi with the mindset that you are paying for entertainment. Winning is a bonus — not an expectation. Players who gamble primarily for profit rather than enjoyment are statistically more likely to develop problematic gambling patterns over time.
Never Chase Losses
Chasing losses — placing larger or more frantic bets to win back money you have already lost — is one of the most common and dangerous patterns in problem gambling. If you find yourself chasing, stop immediately. Accept the loss as the cost of entertainment and close the session.
Avoid Gambling Under Stress
Gambling while stressed, anxious, grieving, or under the influence of alcohol can significantly impair your judgement and lead to decisions you would not otherwise make. If you have had a difficult day — at work in Dhaka or elsewhere — step away from the platform and return when you are in a calmer state of mind.
Keep People in the Loop
Sharing your gambling activity openly with a trusted friend or family member is one of the healthiest habits a player can have. Secrecy around gambling often signals that something has shifted from recreation to compulsion. An honest conversation with someone you trust can make a significant difference.
Enjoy xbazi the Right Way
Now that you know how xbazi protects its players, you can enjoy cricket betting, slots, and live casino games with complete confidence. If you ever have questions, our support team is here around the clock. Browse the platform, set your limits, and play safely.